Support — Clover → Odoo

E-mail: info@mcpaiement.com — French and English, reply within one business day (Montréal time). Include your Clover merchant name and, if relevant, the Odoo entry reference (e.g. CLOVER XXXXXXXXXXXXX 2026-11-02).

Getting started (5 minutes)

Install the app from the Clover App Market, then open it from your Clover dashboard (More Tools → Clover → Odoo).
In Odoo, create an API key: avatar (top right) → Preferences → Account Security → New API Key. The user needs Accounting rights.
In the app, enter your Odoo address, database name, login and the API key, then click “Save and test connection”.
Pick the journal and accounts for the daily entry (sales, card receipts, cash, tips, taxes). Leave “Post automatically” unticked at first so your accountant reviews the drafts.
Click “Sync now”. One draft entry per sales day appears in Odoo under Accounting → Journal entries, reference CLOVER <merchant> <date>.

Frequently asked questions

How often does it sync? Every 15 minutes, plus in real time when Clover notifies us of a new payment. The day's entry is updated as sales come in and is final after midnight (merchant time zone).

Can I re-run a day? Yes: as long as the entry is still in draft, the app replaces it. A posted entry is never modified; contact support to regenerate a posted day.

Where do card deposits go? The card total of each day is debited to the “Card receivable” account you chose (e.g. Funds in transfer). Enable “Fiserv bank deposits” in the settings and the app also books each Fiserv deposit: bank (net) + processing fees + chargebacks = gross, clearing the card receivable account. Otherwise, reconcile deposits against that account yourself.

Tips? Tips are credited to the tips-payable account you chose, since they are owed to staff, not revenue.

Refunds? Refunds reduce sales, taxes and receipts on the day the refund is issued.

Deposits, catering orders paid later or in several payments? Each payment is booked on the day it is received, with its share of sales and taxes (cash basis). An order with a deposit on Monday and the balance on Friday appears in both days, each for the amount actually collected.

Several taxes (GST + QST)? Map each Clover tax rate to its Odoo account in the settings. Taxes not mapped go to “Other taxes”.

Does it change anything in Clover? No. The app only reads Clover data.

How do I stop? Uninstall the app in Clover, or click “Disable sync” in the app. Ask us to delete your data at any time.